Frequently asked questions about Cancun transfers

It depends on the destination zone. The Cancun hotel zone sits around 20-30 minutes from the terminal, Puerto Morelos and Playa del Carmen between 30 and 60, and Tulum takes more than an hour. Every route published on the site shows its estimated duration, calculated without unusual traffic.

We wait at the arrivals exit of the terminal you land in, after customs, holding a sign with the booking name. Once your request is confirmed we send you the exact meeting point and a direct WhatsApp contact.

Add your flight number when booking: we use it to track the real arrival status and adjust the pickup time at no extra cost. If the change is bigger than a few hours, message us on WhatsApp so we can reschedule.

Per vehicle. The rate you see in the quote engine is the total for your whole group, not an individual fare. It only changes if your group needs a second unit, and the summary tells you before you confirm.

Yes. Mention it in the notes field when booking, together with the number of bags and seats. We confirm it in writing before the service so we can assign a vehicle with enough room.

Yes, when your route has a loaded catalog rate (one-way, or both legs on a round trip). If the transfer is special or there is no price between those points yet, the request stays pending and our team contacts you to quote it manually.

Yes, every route works both ways, and also between hotels, ferries and tourist spots across the peninsula. You can book the departure only, the return only, or both as a round trip.